Popular Articles
How do I redeem my prize at Yay Casino?
To redeem your cash prize, click on the icon in the top right corner of the screen and select “Redeem” from the drop list. Choose how many Sweeps Coins you want to redeem and click on “Proceed.” If you’re doing this for the first time, you’ll be ...
How long will the account verification process take?
After you have submitted all the required information, the verification process may take between 3 to 7 business days. We aim to complete all account verification requests as quickly as possible. The timeframe mentioned above depends on all submitted ...
I'm unable to access my account. What steps should I take?
If you are having issues accessing your account, it’s possible that one of the following things has happened: You have forgotten your password — To reset the password, click on Forgot Password in the login screen and follow the instructions to set a ...
My phone number is already associated with another account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please ...
If I don’t play, will my Sweeps Coins expire?
The Yay Casino sweeps coins credited to your account must be used within 60 days, after which they will expire, as per our terms and conditions. Make sure to read our full T&Cs to learn more about your Sweeps Coins and our website in general.