Popular Articles
How Do I Verify My Account?
Verifying your identity on our site is straightforward, thanks to our third-party provider, Jumio. You will need one of the following acceptable documents: an ID card, driver's license, or residence permit. Please note that our system does not ...
Setting up 2FA
We strongly recommend setting up 2FA (Two-Factor Authentication) during registration. If you haven't done so, you’ll be prompted to enable it when redeeming for the first time. You can also activate 2FA at any time using the GC/SC switcher at the top ...
I'm Having Trouble Verifying My Email
When you receive your verification email, it will include a unique one-time password (OTP). You have 10 minutes to enter this code. If you don't enter it within that time, our system will notify you that the code has expired. If you didn't receive ...
I never received the verification email. What Should I Do?
If you have not received the verification email, please first check your spam folder. If you cannot find it there, try using the "resend email" option. If you still do not receive the email, please contact our customer support team for further ...
Why was the document I used for verification rejected?
If your verification using Jumio encountered an issue, here’s an explanation of potential reasons: Expired Documents: Ensure your documents are up-to-date and issued in the US. Expired documents will be rejected. Supported Documents Only: We only ...