Knowledge Base
Yay Casino Frequently Asked Questions
Yay Casino Frequently Asked Questions
Recent Articles
Yay! Important Updates for Players in New York
Important Updates for Players in New York As part of our commitment to keeping our players informed, this article outlines the latest updates regarding access to our social platform for players located in New York. Here, you'll find answers to ...Where can I find the website's Terms and Conditions?
You can review our T&C (Terms and Conditions) here.Player Safety Policy
We believe that gaming should be both fun and safe. To ensure that our players have a secure and enjoyable experience, we've introduced account options that promote responsible gaming. We are continuously working on improving our existing tools and ...What is the minimum age required to play our games?
You need to be at least 18 years old in order to register at our casino and play our games.Are the games at Yay Casino fair?
Our games come from only the most reputable social casino software providers known for offering products that have been tested for fairness.
Popular Articles
What payment methods can I use?
We currently offer payment via Debit/Credit Cards.My phone number is already associated with another account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please ...I'm unable to access my account. What steps should I take?
If you are having issues accessing your account, it’s possible that one of the following things has happened: You have forgotten your password — To reset the password, click on Forgot Password in the login screen and follow the instructions to set a ...I no longer have access to the email I used during registration. What steps should I take?
If you no longer have access to the email address you provided during signup, please contact our customer support team for assistance. They will be able to help you update your email address and complete the verification process. Please note that for ...The email I provided at registration is incorrect or misspelled. What actions should I take?
If the email address you provided during signup is incorrect or misspelled, you will need to update it by contacting our customer support team. Please note that for security reasons, we may need to ask you some questions to confirm your identity ...