I cannot log in to my account. What should I do?
If you are having issues accessing your account, it’s possible that one of the following things has happened:
You have forgotten your password — To reset the password, click on Forgot Password on the login screen and follow the instructions to set a new password.
Your account is temporarily blocked — Your account may get temporarily blocked if you have typed in the wrong email and password several times in a row.
The block will be cleared in around 30 minutes, after which you can try to log in again.
Your timeout or self exclusion request is still active — If you had voluntarily requested a timeout or self exclusion, you will be locked out of your account until the timeout or self exclusion is over.
None of the above — If you’re sure that you have typed in the right email and password and that you are not on timeout or self exclusion, please contact our support team so that they can help
you access your account once again.
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I forgot my password for my YAY Casino account.
Don't worry, it happens. We got you! Go to www.yaycasino.com Click on the "Log in" button. On the Log in window, click on the "Forgot Your Password?" button. Enter your email address and click the "Send" button. Go to your email and check if you ...
How can I close my account?
If you wish to close your account, please open a ticket by selecting one of the options on our customer support portal, support.yaycasino.com, and select the "Close my account" option from the dropdown list.
My phone number has already been verified on a different account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please ...
How Do I Verify My Account?
Verifying your identity on our site is straightforward, thanks to our third-party provider, Jumio. You will need one of the following acceptable documents: an ID card, driver's license, or residence permit. Please note that our system does not ...
Why Do I Need to Verify My Account?
We are a Social Casino offering a free online gaming platform. Our services are available only in states where Social Casino platforms are legally allowed. We take care to ensure that all our users are from states where our services are permitted, ...