I'm uncertain whether I used the right email address during registration. How can I verify that?

I'm uncertain whether I used the right email address during registration. How can I verify that?

To check the email address you used during sign up, simply click on the sidebar in our lobby. Your email address will appear above your account ID.
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    • I no longer have access to the email I used during registration. What steps should I take?

      If you no longer have access to the email address you provided during signup, please contact our customer support team for assistance. They will be able to help you update your email address and complete the verification process. Please note that for ...
    • How do I verify my address?

      To complete your address verification, you’ll need to provide a valid proof of residency document that clearly shows your full name, current residential address, and a statement or billing date that is no older than 3 months. We accept the following ...
    • The email I provided at registration is incorrect or misspelled. What actions should I take?

      If the email address you provided during signup is incorrect or misspelled, you will need to update it by contacting our customer support team. Please note that for security reasons, we may need to ask you some questions to confirm your identity ...
    • I lost access to the phone number I previously used. What should I do?

      If you no longer have access to the phone number you previously provided, please contact our customer support team for assistance. We understand that circumstances can change, and we will do our best to help you verify your account with a new phone ...
    • How do I verify my bank account?

      To verify your bank account for prize redemption, you’ll need to provide a clear and complete bank statement (within the last 3 months) that confirms you are the rightful owner of the account you intend to use. This is an important step in ensuring ...