My phone number is already associated with another account. What should I do?
If your phone number is already verified on a different account, please contact our customer support team for assistance. We will investigate the issue and help you resolve it as quickly as possible. To assist us with the investigation, please provide your phone number and the email address associated with the account that your phone number is currently verified on. We take the security of our users' accounts very seriously, and we strictly prohibit the maintenance of multiple accounts on our platform. This policy helps us ensure the security and integrity of our platform, and we appreciate your cooperation and understanding in this matter.
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I lost access to the phone number I previously used. What should I do?
If you no longer have access to the phone number you previously provided, please contact our customer support team for assistance. We understand that circumstances can change, and we will do our best to help you verify your account with a new phone ...
How do I verify my Yay Casino account?
Follow the steps below to begin the verification process: To begin the verification process, you must be logged in to your account at https://www.yaycasino.com/. Please have the following documents prepared: Your Government Issued ID A bank statement ...
Improving Identity Verification for a Safe and Secure Social Gaming Environment
At Yay Casino, we strive to provide a secure and trustworthy gaming experience for our users. One of the measures we take to ensure the safety of our platform is requiring users to verify their email address and phone number. In this article, we will ...
How long will the account verification process take?
After you have submitted all the required information, the verification process may take between 3 to 7 business days. We aim to complete all account verification requests as quickly as possible. The timeframe mentioned above depends on all submitted ...
What documents are needed to verify my Yay Casino account?
The following documents are required to verify your account: Valid ID Selfie (take a photo of yourself) Proof of address - not older than (3) months Bank statement - not older than (3) months Make certain that your documentation is: Indisputable and ...