If your verification using Jumio encountered an issue, here’s an explanation of potential reasons:
Expired Documents: Ensure your documents are up-to-date and issued in the US. Expired documents will be rejected.
Supported Documents Only: We only accept government-issued driver's licenses or ID cards. Other types of documents are not supported.
Image Clarity: Blurry images of your document or selfie might cause a rejection. Retake the photos, ensuring they are clear and legible.
Document Condition: Your ID card must be undamaged with all text and numbers clearly readable.
Biometric Verification: The system will detect if the selfie is taken from an old photograph or another device screen. Always take a live photo of your physical ID document and a live selfie.
Multiple Accounts: If you already have an account, creating a new one is not allowed. Contact our support team for assistance with your original account.
For any assistance, feel free to reach out to our support team. We are here to help!