The process for clearing your cache and cookies depends on the internet browser and device you are using.
Google Chrome (Mac & Windows)
Open Google Chrome.
Click the three vertical dots (⋮) in the top-right corner.
Select Settings.
Click Privacy and security.
Click Clear browsing data.
Choose a time range (select All time to remove everything).
Check the boxes for
- Cookies and other site data and
- Cached images and files.
Click Clear data.
Safari (Mac)
Option 1:Clear History
Open Safari.
Click History in the top menu.
Select Clear History.
Choose your desired time range.
Click Clear History.
Option 2: Clear Cookies Only
Open Safari.
Click Safari (top-left).
Select Settings (or Preferences).
Go to the Privacy tab.
Click Manage Website Data.
Select Remove All.
Firefox (Mac)
Open Firefox.
Click the three horizontal lines (☰) in the top-right corner.
Select Settings.
Click Privacy & Security.
Scroll to Cookies and Site Data.
Click Clear Data.
Select Cookies and Site Data and Cached Web Content.
Click Clear.
Google Chrome (Android)
Open Chrome.
Tap the three dots in the top-right corner.
Tap History, then Clear browsing data.
Choose a time range.
Select Cookies and site data and Cached images and files.
Tap Clear data.
Safari (iPhone / iPad)
Open Settings on your device.
Scroll down and tap Safari.
Tap Clear History and Website Data.
Confirm when prompted.
If the issue persists after clearing your cache and cookies, please contact Customer Support for further assistance.
Our policies and terms may vary depending on your location. If you are located in a state where sweepstakes are prohibited, this may not apply to you.