What Is the Status of My Prize Redemption Request?
What Is the Status of My Prize Redemption Request?
We understand how important it is for you to receive your rewards promptly. Below is a guide to the different stages of your redemption and how long each step typically takes.
1. Pending Status
What it means: Your request has been submitted and is currently being reviewed and verified by our team.
Review Timeframe: This typically takes 24 to 72 hours, though in some cases it can take up to 7 days.
Action: You can monitor this status from your account dashboard. While it remains "Pending," you still have the option to cancel the request.
2. Paid Status
What it means: Your request has been verified, and the prize is being sent to your selected redemption method.
Action: You will receive an email notification once your request is approved. At this stage, cancellations are no longer possible.
3. Canceled Status
What it means: This status indicates that the redemption request has been canceled on the player's end.
Result: The funds will be returned to your playable balance immediately. If you did not initiate this cancellation, please review your account security or contact support.
Expected Delivery Time After Approval
Once your request is approved, the time it takes to receive your funds depends on the method you selected:
Redemption Method
Estimated Timeframe
(Bank Transfer)
1–5 business days (depending on your bank's clearing period)
Prepaid Card
When Applicable - Instant, via an email containing your virtual card
Our policies and terms may vary depending on your location. If you are located in a state where sweepstakes are prohibited, this may not apply to you.